Bandsintown Events Ticketing and Purchase Policy
 
These policies, along with our Terms and Conditions, apply to any purchase of a ticket to an event through Bandsintown Events (an “Event”). Please read these policies before contacting customer service. 

Purchase and Refunds
All purchases are final.

Bandsintown Events does not offer refunds for missed Events, including if notification emails go to spam folders or if a different email is used for purchases.

Refunds are only issued in the following circumstances:

• Event cancellation.

• At our sole discretion, for a disclosed period of time after an Event is rescheduled.

• Proof of a fraudulent charge on a debit or credit card.

Except in cases of fraud, service fees are not refundable.

If an Event is rescheduled we will email you with the new date. At our sole discretion, we may offer a period of time when you may request a refund after notifying you of the change. These details will be included in the email notification to you. If refunds are available, requests must be made within the refund window. Refunds requested after the refund window will not be processed.

We do not offer refunds for any of the following:

• Accidental or incorrect purchase, for example the wrong package or pre-sale ticket, or declined requests to transfer tickets to another Event.

• Event time changes on the same day.

• Event emails or notifications going to spam folders, using a different email address for purchases, or otherwise not being received.

• Missed Event for any reason, including illness or injury, family emergencies, weather conditions unless there is a natural disaster, transportation issues (including flight cancellations, vehicle breakdowns, traffic congestion, public transportation disruptions, strikes, or similar), or moving, relocating, or travel that prevents attendance.

• Purchases made through third-party platforms or sellers.

• Any violation of our Terms and Conditions or inability to enter or removal from a venue or Event due to non-compliance with venue or event organizer policies.

Refund timing
Any refunds issued from Bandsintown Events will be seen in your bank account within 7-10 business days. Please note that weekend days and holidays do not count as business days. Monday through Friday are the only days that count as processing days for refunds. If you are not seeing your refund after 10 business days, please contact us at: [supportlive@bandsintown.com ] and we'll get back to you promptly.

Cancellations
In the event of a cancelled Event, we will contact you via email. We will then begin issuing refunds to all customers who purchased for this specific date. You should see the refund in your bank account within 7-10 business days. If you are not seeing your refund after 10 business days, please contact us at: [supportlive@bandsintown.com].

Purchase Delivery
Ticket delivery method is pre-determined before going on sale and cannot be changed. The delivery method for your ticket will be listed in the item description before adding to your cart, so please make sure you read the details before purchasing. Unless the ticketing page states otherwise, all tickets sold via Bandsintown Events will be delivered electronically by email and are downloadable from the ticketing site.

Except as disclosed at time of purchase, if any physical items are included with Event tickets they will be distributed at the event. These items cannot be shipped if you miss the Event. If you are late to an Event and miss distribution of physical items you can check with the merch table to see if you can collect your items. Bandsintown Events has no liability and does not offer refunds if you are late or miss an Event and are unable to collect your items.

Venue Policies and Restrictions
All tickets to Events sold through Bandsintown Events are subject to the venue’s and other Event organizing or operating partners’ policies, including security, search, bag, and other requirements for entry. If you do not follow these policies you may be denied entry.

Risks of Attending Live Events
By attending an Event you voluntarily assume all risks related to attending that Event. Bandsintown Events is not responsible for any personal injury, harm, or death and you waive any and all claims against us, the venue, other Event organizing or operating partners, the artist, and their affiliates related to your attendance, whether before, during, or after the event.

Photography and Recording
Events are public events and may include photography, video, and/or sound recording. You have no expectation of privacy at any such event.