Bandsintown Events Terms and Conditions

Last updated July 28, 2026.

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN BINDING AND FINAL ARBITRATION PROVISIONS AND CONTAIN LEGALLY BINDING LEGAL TERMS THAT GOVERN YOUR USE OF THE BANDSINTOWN EVENTS SERVICES.

 

1. Introduction

1.1 These Terms and Conditions ("Terms") govern your use of the Bandsintown Events service (the "Services") and purchases of tickets to events we organize (“Events”), including the Bandsintown Events website, application, widgets, tools, features, content, or online services made available by Bandsintown Events LLC (“Bandsintown Events”, "we", "us", "our"). Together with our Ticketing Policies (collectively, the “Agreement”), these Terms constitute a legally binding contract between Bandsintown Events and you. 

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2. Your use of the Services

2.1 Acceptance of Ticketing Policies. By making a purchase through the Services you acknowledge and agree: a) that our Ticketing Policies apply to all Events and tickets sold through the Services, and b) venues or other Event organizers may have additional policies that apply to specific Events.

2.2 Acceptance and Modification of the Agreement. By accessing or using the Services or otherwise indicating your acceptance of the Agreement (including these Terms and the Ticketing Policy), including but not limited to making a purchase or creating an account, you agree to be bound by the Agreement. If you do not agree with the Agreement you may not access or use the Services. 

2.3 Changes to the Agreement. We may, in our sole discretion, update or amend the Agreement from time to time. If such updates or amendments are material to the Agreement or your rights, we will notify you in advance by email and through notifications within the Services at least 30 days before the effective date of the revised Agreement. Your continued use of the Services or any purchases after the new effective data constitutes acceptance of the revised Terms.

2.4 Accurate Information. You are responsible for maintaining valid and updated contact information as long as you use the Services. 

2.5 Availability and Changes to the Services. We may, at any time and in our sole discretion, change or discontinue the Services or features within the Services, and such changes may be temporary or permanent and may impact all or certain territories. We make no representation or warranty with respect to availability of the Services. 

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3. Event Rules

3.1 Compliance With Event Rules. You agree to abide by and comply with all applicable rules, policies, terms, and conditions promulgated by us, the venue, or another Event organizing or operating partner, including but not limited to entrance policies, security and search policies, and bag/container bag policies. A ticket constitutes a revocable license to attend the ticketed Event, and admission may be refused for any reason. 

3.2 Entry and User Restrictions. Certain Events may be subject to entry or use restrictions from us, the venue, or another Event organizing or operating partner. You are solely responsible for reviewing all notifications and informational materials pertaining to the event prior to attendance. Bandsintown Events, the venue, other Event organizing or operating partners, artists, and their affiliates, agents, or assigns have no any liability in the Event that you or any accompanying guests are denied admission as a result of a failure or inability to satisfy applicable entry or use requirements, including without limitation failure to provide proof of minimum age or non-compliance with applicable public health measures or directives. 

3.3 Search. You and your belongings may be subject to search upon entry to the venue and you may be denied entry if you do not consent to such searches. You waive any and all claims against Bandsintown Events, the venue, other Event organizing or operating partners, the artist, and all other parties involved in operating the Event related to such searches.

3.4 Public Events. You acknowledge and agree that Events are public events that may include photography or video capture and you have no expectation of privacy with respect to your actions, conduct, likeness, behavior, or statements at the Event. 

3.5 Advertised Event Times. Advertised start times, including door opening and closing times, pre-show meet-and-greet, other VIP events, performance start times, and performance durations, are subject to change. Late arrivals are not guaranteed admission.

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4. Ticket Purchases

4.1 All Sales Final. Except as set forth in the Ticketing Policy or otherwise noted at time of purchase, all purchases are final. Refunds are not provided except for cancelled events or as set forth in the Ticketing Policy. In the case of cancellations service fees are not refundable.

4.2 General Purchase Terms

4.2.1 You must be at least eighteen (18) years of age or the applicable age of majority in your jurisdiction of residence to make a purchase on the Services. 

4.2.2 To make a purchase, you must provide us with a valid credit card number and associated payment information needed to charge your card. By submitting that information to us or our third party credit card processor, you agree that you authorize us and/or our processor to charge your card at our convenience but within thirty (30) days of credit card authorization. 

4.2.3 For any purchase you make via the Services, you agree to pay the price applicable (including any sales taxes and surcharges) as of the time you submit the order. We will automatically bill your credit card or other form of payment submitted as part of the order process for the purchase price.

4.4 Third-party Ticket Sales. Bandsintown Events is not responsible for ticket purchases via any third-party platform or seller, including ticket resellers. Bandsintown Events will not refund purchases through third-party platforms or sellers for any reason. 

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5. Release, Assumption of Risk

5.1 Acceptance of Risk. By purchasing a ticket through the Services you acknowledge and accept all risks related to the Event. This includes but is not limited to prolonged exposure to loud music or sounds, audio-visual presentations, lighting or special effects, or other effects featured at the Event. 

5.2 Release of Claims. To the fullest extent possible in law, you, and on behalf of accompanying minors, your respective heirs, executors, administrators, legal representatives, successors, and assigns (“Releasing Parties”), release, defend, and hold harmless Bandsintown Events, management, artists, and other participants in the Event from any and all actions, causes of action, suits, debts, dues, sums of money, indirect or direct damages, consequential damages, and any other forms of damage, foreseen or unforeseen, including claims for personal injury or death. 

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6. Prohibited Use of the Services.

6.1 No Unlawful Purpose. You agree not to use the Services for any unlawful purpose or in any way that might harm, damage, or disparage us or any other party. Without limiting the preceding sentence, you agree that you will not do or attempt any of the following:

6.1.1 Reproduce, duplicate, copy, sell, trade, resell, distribute or exploit, any portion of the Services, use of the Services, access to the Services or content obtained through the Services;

6.1.2 Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Services, features that prevent or restrict the use or copying of any part of the Services or features that enforce limitations on the use of the Services;

6.1.3 Threaten, harass, abuse, slander, defame or otherwise violate the legal rights (including, without limitation, rights of privacy and publicity) of third parties;

6.1.4 Publish, distribute or disseminate any inappropriate, profane, vulgar, defamatory, infringing, obscene, tortious, indecent, unlawful, offensive, immoral or otherwise objectionable material or information towards our staff, employees, or affiliates;

6.1.5 Create a false identity or impersonate another person or that person's sound or style in a way that: a) infringes that other person's rights, or b) for the purpose of misleading others as to your identity, including, but not limited to, providing misleading information to any feedback system employed by us;

6.1.6 Transmit or upload any material that contains viruses, Trojan horses, worms, time bombs, cancelbots, or any other harmful, damaging or deleterious software programs;

6.1.7 Interfere with or disrupt the Services, networks or servers connected to the Services or violate the regulations, policies or procedures of such networks or servers;

6.1.8 Upload or otherwise transmit any information or content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; or

6.1.9 Use the Services in any manner whatsoever that could lead to a violation of any federal, state or local laws, rules or regulations.

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7. Disclaimers

7.1 No Warranty. YOUR ACCESS TO AND USE OF THE SERVICES, INCLUDING TICKETS, GOODS, OR CONTENT PURCHASED VIA THE SERVICES, IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS. Therefore, to the fullest extent permissible by law, we and each of our officers, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns, hereby disclaim and make no representations, warranties, endorsements, or promises, express or implied, as to: the Services; the functions, features, or any other elements on, or made accessible through, the Services; any tickets, products, services, developer code or instructions offered or referenced at or linked through the Services; whether the Services or the servers that make the Services available are free from any harmful components (including viruses, Trojan horses, and other technologies that could adversely impact your device); whether the information (including any instructions) on the Services is accurate, complete, correct, adequate, useful, timely, or reliable; whether any defects to, or errors on, the Services will be repaired or corrected; whether your access to the Services will be uninterrupted; whether the Services will be available at any particular time or location; and whether your use of the Services is lawful in any particular jurisdiction.

7.2 EXCEPT FOR ANY SPECIFIC WARRANTIES PROVIDED HEREIN OR IN ADDITIONAL TERMS PROVIDED BY US, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY FURTHER DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.

7.3 Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimers may not apply to the extent such jurisdictions' laws are applicable.

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8. Limitation of Liability

8.1 Our Limited Liability. BANDSINTOWN EVENTS SHALL NOT BE LIABLE TO YOU FOR SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY NATURE, FOR ANY REASON, INCLUDING, WITHOUT LIMITATION, THE BREACH OF THESE TERMS OR ANY TERMINATION OF THESE TERMS, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), CONTRACT, OR OTHERWISE, EVEN IF WE HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY BREACH OF THESE TERMS SHALL IN ALL INSTANCES BE LIMITED TO THE AMOUNT ACTUALLY PAID TO YOU BY US VIA THE SERVICES. FOR THE AVOIDANCE OF DOUBT, THIS LIMITATION EXTENDS TO ANY PRODUCTS OR CONTENT PURCHASED VIA THE SERVICES.

9.2 Maximum Limitation Allowable by Law. TO THE EXTENT APPLICABLE LAW DOES NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES YOU AGREE THAT OUR LIABILITY TO YOU SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. YOU UNDERSTAND AND AGREE THAT WE CAN ONLY OFFER THE SERVICES TO YOU ON THE BASIS THAT OUR LIABILITY IS LIMITED AND SUCH LIMITATION IS A FAIR AND REASONABLE ALLOCATION OF RISK BETWEEN YOU AND US.

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10. Dispute Resolution

10.1 Mandatory Arbitration. YOU AND BANDSINTOWN EVENTS, AND EACH OF OUR RESPECTIVE SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS, AND PERMITTED ASSIGNS AGREE TO ARBITRATION (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT), AS THE EXCLUSIVE FORM OF DISPUTE RESOLUTION EXCEPT AS PROVIDED FOR BELOW, FOR ALL DISPUTES AND CLAIMS ARISING OUT OF OR RELATING TO THE TERMS OR YOUR USE OF THE SERVICES. 

10.2 Arbitrator and Venue. Any disputes between you and Bandsintown Events related to the Services or these Terms must be resolved exclusively through binding non-appearance-based arbitration administered by JAMS, or in small claims court in New York, New York, U.S.A. or in your county of residence if your claims qualify. You must notify us of any dispute at [supportlive@bandsintown.com ] in writing, setting forth your name, address and contact information, a description of the dispute, and requested relief. 

10.3 Pre-filing Resolution. You agree to attempt to resolve any dispute regarding your use of the Services in through informal negotiation in good faith for a period of at least 60 days before filing any formal proceedings. If unable to resolve the dispute in that 60-day period, you may commence arbitration proceedings using JAMS before a neutral arbitrator whose decision will be final except for any rights available under state or federal law.

10.4 Arbitration Rules. The arbitration proceedings shall be governed by the JAMS' Streamlined Arbitration Rules and Procedures, available at www.jamsadr.org.  The arbitration shall be conducted, at your option, by telephone, online, or based solely on written submissions. The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.  The United Nations Conventions on Contracts for the International Sale of Goods shall have no applicability.

10.5 No Class Claims. To the fullest extent permitted by law, NO ARBITRATION OR CLAIM UNDER THESE TERMS SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SITES, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED, ONLY ON AN INDIVIDUAL BASIS.  In no event shall any claim, action or proceeding by you related in any way to the Sites be instituted more than one (1) year after the cause of action arose.

10.6 Judicial Review. If a court of competent jurisdiction finds these arbitration provisions invalid or inapplicable, you agree to the exclusive jurisdiction of the Federal and State courts located in New York, New York, and you agree to submit to the exercise of personal jurisdiction of such courts for the purposes of litigating any applicable claim or action. 

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11. General Terms

11.1 Consent or Approval. As to any provision in these Terms that grant us a right of consent or approval, or permits us to exercise a right in its "sole discretion," we may exercise that right in its sole and absolute discretion. No opt-in consent or approval may be deemed to have been granted by us without being in writing and signed by an officer of our company

11.2 Relationship of the Parties. The parties hereto agree and acknowledge that the relationship between them is that of independent contractors. These Terms shall not be deemed to create an agency, partnership or joint venture between you and us, and we shall not have a fiduciary obligation to you as a result of your entering into these Terms.

11.3 Entire Agreement. These Terms constitute the entire understanding of the parties relating to the subject matter hereof. These Terms (including all Addenda) supersede all previous agreements or arrangements between you and us pertaining to the Services. These Terms cannot be changed or modified except as provided herein.

11.4 No Third Party Beneficiaries. These Terms are for the sole benefit of the parties hereto and their authorized successors and permitted assigns. Nothing herein, express or implied, is intended to or shall confer upon any person or entity, other than the parties hereto and their authorized successors and permitted assigns, any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

11.5 Assignment. We may assign its rights and obligations under these Terms at any time to any party. You may not assign your rights and/or obligations under these Terms without obtaining our prior written consent.

11.6 Service Availability. We reserve the right to limit the availability of the Services and/or the provision of any content, program, product, service, or other feature described or available on the Services to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any content, program, product, service, or other feature that we provide. You and we disclaim any application to these Terms or the Convention on Contracts for the International Sale of Goods.

11.7 Severability and Interpretation. If any provision of these Terms is for any reason deemed invalid, unlawful, void, or unenforceable by a court or arbitrator of competent jurisdiction, then that provision will be deemed severable from these Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms (which will remain in full force and effect).

11.8 Investigations and Cooperation with Law Enforcement. We reserve the right, without any limitation, to: (i) investigate any suspected breaches of its Services security or its information technology or other systems or networks, (ii) investigate any suspected breaches of these Terms, (iii) investigate any information obtained by us in connection with reviewing law enforcement databases or complying with criminal laws, (iv) involve and cooperate with law enforcement authorities in investigating any of the foregoing matters, (v) prosecute violators of these Terms, and (vi) discontinue the Service, in whole or in part, or, suspend or terminate your access to it, in whole or in part, including any user accounts or registrations, at any time, without notice, for any reason and without any obligation to you or any third party.

11.9 Survival. Any suspension or termination will not affect your obligations to us under these Terms. Upon suspension or termination of your access to the Services, or upon notice from us, all rights granted to you under these Terms will cease immediately, and you agree that you will immediately discontinue use of the Service. The provisions of these Terms, which by their nature should survive your suspension or termination will survive, including the rights and licenses you grant to us in these Terms, as well as the indemnities, releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory arbitration.

11.10 No Waiver. Except as expressly set forth in these Terms : (i) no failure or delay by you or us in exercising any of rights, powers, or remedies hereunder will operate as a waiver of that or any other right, power, or remedy, and (ii) no waiver or modification of any term of these Terms will be effective unless in writing and signed by the party against whom the waiver or modification is sought to be enforced. For avoidance of doubt, nothing herein shall be construed to restrict our right to amend these Terms as otherwise permitted in those agreements.

11.11 Governing law. These Terms and your use of the Services shall be governed by the substantive laws of the State of New York without reference to its choice or conflicts of law principles. Only if the Mandatory Arbitration clause is deemed to be null and void, then all disputes arising between you and us under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts.

11.12 Notice. For any notices under these Terms, we will contact you through email and, at our sole discretion, through notifications within the Services. For notices by you to us, you can contact us through email us at [supportlive@bandsintown.com ].